helix rack Connection between rack and control doesnt work. Updated failed

[iff12]

Hi, I have a problem with the connection between my Helix Rack and the controller.
When I use the original Cat-5 cable, everything works fine. But I tried using another one — it's also a Cat-5e cable — and when I connect it, the controller doesn't work. It only lights up, but doesn’t respond, and the rack displays a message saying “Controller must be updated.” It never updates…

I’ve tried everything, I swear. Lot od cables and lenghts… What’s interesting is that I also tested it with an old Cat-5 cable I made myself — and if I connect it one way, it works, but if I flip the connectors, I get the same problem and it doesn’t work.

I'm looking for help from anyone who has dealt with the same issue.

Thanks!

[silverhead]

What exactly is the issue? If I read this correctly it works with the cable that came with the device. So….??

 

Not all cables are created equal. It’s quite common for a USB cable to work for some things and not others - especially home made I would think. Use the cable that works.

 

Also worth noting, most CAT-5 cables are designed to carry standard IP (Internet protocol) data traffic. The Helix Rack/Control communications use a proprietary non-IP protocol. Does that matter? Don’t know, but maybe most CAT-5 cables are built to different standards or specifications.

[mtnman82]

I'm very careful with these cables between the controller and rack unit.  Line 6's Spider Valve also uses an ethernet cable but if you use the wrong one, a cross-over CAT-5 cable for example, you will fry the processor board in the amp...